Privacy Policy

Effective Date: December 2024

Cleano ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and services.

By using Cleano, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a) Information You Provide Directly

• Personal Information: Name, phone number, email address, and password (securely stored using Firebase Authentication).
• Vehicle Details: Make, model, registration number, etc.
• Addresses: Home, office, or pickup locations for service delivery.
• Service Preferences: Subscription plans, booking history, and service choices.

b) Location Data

Cleano requires access to location permissions to provide real-time and accurate service delivery. The following permissions are used in our app:

1. ACCESS_COARSE_LOCATION (Approximate Location)

We collect approximate location to:

• Show service availability in your area.
• Display relevant pricing and offers based on region.
• Help agents prepare for upcoming bookings.

2. ACCESS_FINE_LOCATION (Precise Location)

We collect precise GPS location when you use features like Xpress On-Demand Car Wash or Monthly Plan Service Visits to:

• Assign the nearest agent for faster response times.
• Provide accurate navigation for our agents to reach your location.
• Calculate precise estimated arrival times (ETA).

3. ACCESS_BACKGROUND_LOCATION (Background Location)

Background location is collected only when you have an active booking to:

• Track ongoing service requests while the app is minimized.
• Ensure agents can locate your car even if you are not actively using the app.
• Provide live tracking and ETA updates for both customers and agents.

Note:

• Location access happens only with your explicit consent.
• You can disable location anytime from your device settings, but certain features (like live tracking and on-demand booking) may not work properly.
• Cleano does NOT store your location history permanently — it is only used temporarily to complete the active booking.

c) Payment Information

• All payments are processed securely through trusted third-party gateways like Razorpay and Cashfree.
• Cleano does NOT store your card, UPI, or bank account details.
• Payment data is handled directly by these gateways per their privacy policies.

2. How We Use Your Information

Your data is used to:

• Provide and manage services like monthly car wash, on-demand Xpress car wash, laundry, insurance, and scrap car purchase.
• Process bookings, subscriptions, and payments securely.
• Send confirmations, reminders, invoices, and receipts via WhatsApp, SMS, and email.
• Improve service quality through feedback and analytics.
• Send promotional offers and updates (only with your consent).
• Comply with legal and regulatory requirements.

3. Information Sharing

We do NOT sell or rent your data. Information is only shared when necessary:

• With trusted Cleano agents for service fulfillment.
• With insurance partners when you purchase insurance services.
• With payment gateways for secure transactions.
• When required by law or government authorities.
• With your explicit consent.

4. Data Security

• Your account and data are secured through Firebase Authentication and Firestore with industry-standard encryption.
• Payment processing follows PCI-DSS standards through Razorpay and Cashfree.
• While we take all precautions, no online transmission is 100% secure.

5. WhatsApp & Email Communication

By using Cleano, you consent to receive essential communications via WhatsApp, SMS, and Email, including:

• Booking confirmations.
• Service reminders and ETA notifications.
• Payment receipts and invoices.
• Service-related support messages.

You may opt-out of promotional messages anytime by emailing us at info@cleanoservices.co.in.
Transactional notifications cannot be disabled as they are necessary for service delivery.

6. Cookies & Tracking

Cleano may use cookies and similar tracking technologies to:

• Enhance your app experience.
• Analyze performance and usage.
• Provide personalized offers.

7. Your Rights

You have the right to:

• Access or review your personal data.
• Request updates or corrections to inaccurate information.
• Opt-out of promotional communications.

Account Deletion:

• Email info@cleanoservices.co.in with the subject "Delete My Account".
• Your account and data will be deleted within 7 working days.
• This method fully complies with Google Play Store guidelines.

8. Children's Privacy

• Cleano is not intended for users under 18.
• We do not knowingly collect data from minors.
• If accidental data collection occurs, it will be deleted immediately.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be reflected in-app and on our website with a revised Effective Date. We encourage users to review periodically.

10. Contact Us

For any questions or concerns: